Frequently Asked Questions - Faq
Can I order and ship to a different person?
Yes, in that case you will have to enter a shipping address different from the billing address. In any case, inside the order there is a section called "notes for the seller", inside which you can write all the detailed information.
Is it possible to have gift bags?
Yes, when ordering you will need to indicate it in the notes. The gift bag is free, while for a special package the cost is to be agreed.
Can I create a custom tray?
Yes, contact us via the website chat, on whatsapp at 3475220086, on facebook, instagram, so we can create your personalized tray together!
Do the products arrive intact?
Our experience has allowed us to create packaging that allows products to arrive in exactly the same condition in which they were shipped.
How can I pay?
Our payment methods are the shopify payments circuit, paypal, bank transfer. Shopify payments accepts Visa, Mastercard, Maestro, American Express, Apple pay and Google pay. Cash on delivery (COD) is not currently available.
Which courier do you ship with?
We use Gls and Bartolini couriers in Italy and UPS abroad, we guarantee you an efficient and high quality delivery service, whether you are ordering from your city or from another part of the world.
In addition, as soon as the shipment leaves, we provide you with a tracking to follow the shipment in real time. In this way, you always have a clear and updated view of the status of your order and you can monitor the path of your package from departure to delivery. This increases transparency and customer confidence, since it allows you to always have control of your shipment.
How long does it take to ship?
We usually ship the next business day after receiving orders. Sometimes it may happen that the shipment will take place on the second following business day, exclusively to guarantee the freshness of our products. In any case, if there should be any problems with the shipment and/or with the order, we will not hesitate to contact the telephone number indicated at the time of the order.
What are the delivery times?
If you are looking for an e-commerce website with a fast and reliable shipping service, you are in the right place. Our e-commerce website offers fast shipping to Italy, 1-2 working days in the south and 2-3 working days in the center-north.
Our choice to use reliable and high quality couriers allows us to offer you a fast and timely shipping service, regardless of your location.
Furthermore, we are committed to always maintaining high quality standards in the management of shipments, in order to ensure that each package arrives at its destination in perfect conditions. Any delays may be due to external causes, of which we always monitor the situation and keep you informed.
How do you handle returns and withdrawals?
For the type of products sold, as regulated by Legislative Decree no. 21/2014 "Implementation of Directive no. 83/2011 on the protection of consumers in respect of distance contracts", the right of withdrawal does not apply to perishable goods.
HOWEVER
We reserve the right to accept returns or withdrawals, evaluating the situation on a case-by-case basis. If a problem should arise with the order, do not hesitate to contact us. We will do everything possible to satisfy your requests.